Managed Services

Phrixus Technologies is proud of its pre-emptive model of IT support and the strong ongoing relationships it builds with its clients. Our Managed Services Plans for IT networks are similar to regular car servicing. By ensuring regular maintenance on their systems, our clients experience fewer IT crises, thereby eliminating the need for costly and inconvenient solutions.

Our investment in Kaseya (remote monitoring and management software technology) allows us to identify and manage potential problems from our office in northern Sydney, before they interfere with the running of our clients' businesses. By signing up on one of our Managed IT Services plans with guaranteed response times, our clients know their issues will be dealt with in a timely and speedy manner. Many can be resolved without costly and delayed on-site visits from our helpdesk, using state of the art remote access technology.

Service Level Agreements:

	Unlimited email, phone and remote support,  Helpdesk support 8am – 6pm Monday to Friday. 1 hr Critical Guaranteed Response time. 2 hr Non-critical Guaranteed Response time. Onsite maintenance visit every month.
	Unlimited email, phone and remote support,  Helpdesk support 9am – 5pm Monday to Friday. 2 hr Critical Guaranteed Response time. 4 hr Non-critical Guaranteed Response time. Onsite maintenance visit every 2 months.
	Unlimited email, phone and remote support,  Helpdesk support 9am – 5pm Monday to Friday. 4 hr Critical Guaranteed Response time. 8 hr Non-critical Guaranteed Response time. Onsite maintenance visit every 3 months.